Service Desk Analyst
-
Job ref:
PR/012022_1619177285
-
Location:
London, England
-
Sector:
-
Job type:
-
Salary:
£35000 - £40000 per annum
-
Contact:
Mona Noor
-
Email:
-
Published:
about 2 years ago
-
Start date:
ASAP
Liquid error: internal
Permanent role in Central London
Salary of £35k to £40k
You will be responsible: Ticket Management, Incident/ Problem Management, Application Support, Communication Support, User Administration and Device Set Up/ Management.
Must have a broad technical background and highly proficient in supporting the following:
*Hardware:
oDesktops/ Laptops
oiPads/ iPhone
oTelephony
oVideo Conferencing
oPrinters
oCopiers
oBasic Networking - VPN & WiFI
*Software:
oWindows 10
oI0S
oOffice 365
oTeams
oSharePoint/ OneDrive
oMimecast
*Infrastructure Applications:
oIntunes
oMicrosoft Authenticator (MFA)
oActive Directory
oSCCM
oCherwell/ServiceNow (or similar)
oLogMeIn Rescue
oTeamViewer
Desirable
*Experience of supporting users in different locations and time zones.
*SDI Service Desk Analyst certification or equivalent, ITIL 4 Foundation certification.
*Prior experience of Financial Services, Private Equity and/or Asset Management.
The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
