Incident Management Specialist - Online Retailer

Incident Response Specialist - Online Retailer

The JM Group is working with a leading blue-chip client based in the centre of London, on an initial 6-month contract paying £350 to £450 per day depending on experience

The Incident Management Specialist is responsible for efforts around daily incident management/resolution.

*Responding to any incidences that a customer may have.
*Experience working for an Online retailer is essential.
*Provide extensive research and testing of products in pursuit of product
*Collaborate with engineering, design groups and product leads to escalate, investigate and resolve issues (defects) escalated by Consumer Services and our partners and customers.
*Extract and Export customer data, related to reported incidents, using a data retrieval tool.
*Proficiency in Microsoft Office Application (Outlook, Excel, PowerPoint and Word)
*Must have technical writing skills to provide trouble shooting steps to technicians or engineers
*Must have an aptitude and passion for learning new products and technologies in depth.
*MUST Speak and write in fluent English. Some Spanish and/or Japanese a plus.

Experience required:
*Previous experience working as a QA or Incident Management preferred
*Experience working in the Gaming Industry (Desirable)
*Salesforce Knowledge - SharePoint and confluence are highly desirable

If you are an experienced Incident Response Specialist, please respond in the first instance with any up to date copy of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.