1st Line Support Analyst

  • Job ref:


  • Location:

    City of London, London

  • Sector:

    IT Support

  • Job type:


  • Salary:

    £25000 - £27000 per annum + Benefits

  • Contact:

    Natalie Feechan

  • Email:

  • Published:

    over 2 years ago

  • Start date:


1st Line Support Analyst
£25,000 - £27,000 + Excellent Benefits including pension, private healthcare, Perkbox benefits, discounted gym membership and more

The Role

The JM Group are currently recruiting a 1st Line Support Analyst to work for a prestigious real estate company in Central London. The successful candidate will be responsible for in-house technical support to external customers.

Due to the high-end level of customers you would be providing support services for, you will have excellent communication skills and a passion for giving the best possible customer experience.

With high end modern offices across the City of London and exciting growth plans for the near future; this is a fantastic opportunity in an established and expanding company.

The Responsibilities

As a 1st Line Support Analyst role you will be responsible for:

*1st point of contact for all IT related queries
*Setting up IT requirements for offices
*Configuring and supporting mobile devices
*Installing software to laptops and desktops
*Patching of networks and phones
*Install and configure IT equipment (PC's, laptops, printers)

The Requirements

To be considered for this 1st Line Support Analyst role you will have the following skills and experience:

*At least 2 years in a similar IT role
*Strong communication skills with a focus on high level customer service

Technologies such as:
*Active Directory
*Basic network, software and printing troubleshooting
*Windows laptops
*Android devices

If you have any certifications such as MCSE, MCITP, CompTIA, CompTIA+ this is great however it's not a pre-requisite.

If you are an experienced 1st Line Support Analyst looking for a new role, please apply with your most recent CV