Support Analyst (2nd/3rd line)

  • Job ref:


  • Location:

    City of London, London

  • Sector:


  • Job type:


  • Salary:

    £30000 - £35000 per annum + Benefits

  • Contact:

    Natalie Feechan

  • Email:

  • Published:

    about 2 years ago

  • Start date:


  • Consultant:


Support Analyst (2nd/3rd line)
£30,000 - £35000 plus package

A company within the property arena is recruiting a Support Analyst (2nd/3rd line) on a Permanent basis in London. You will be responsible for providing support both remotely and onsite in London.
The ideal Support Analyst (2nd/3rd line) will have the following key skills and experience:


*Experience in a 2nd/3rd line support capacity
*3+ years within support experience
*Experience of Office 365 Administration & Support, involved in migration projects
*General IT administration and support of both desktop and servers (Windows and Mac OSX operating systems)

*Technical experience with the following:
oLAN, Wireless Network skills
oFirewall administration and troubleshooting
oBackup and disaster recovery
oThin client and remote desktop
oActive Directory
oVirtualisation, Administration and support
*Excellent problem solver
*Exceptional communication skills
*Strong customer service skills


*Degree within Computer science/IT or similar
*Experience working within a manged service environment

If you are an experienced Support Analyst (2nd/3rd line) with the required skills, please respond in the first instance with the most recent version of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.