Service Operations Analyst - SC clearance

Security Clearance at SC level is required for this role

Our client, a well-established name within the technology industry is looking for a Services Operations Analyst to provide support to the Service Operations Team and wider IT Team as directed.

6 months contract - £550 - £600 per day inside of IR35 - Remote working

Skills required:

* Technical Aspects (Desktop, Directory Services, Network, Server, Database etc)
* IT Service Operation Processes (e.g. Incident Management, Problem Management, Request Fulfilment, Access Management and Event Management)
* Service Desk Operation
* Applications Development / Management
* Experience in project management and enthusiasm for operational process improvement
* Excellent communication skills with experience presenting to executive/leadership
* Proficient in PowerPoint, Excel, Word
* ITIL understanding
* Strong experience with Excel
* Candidate should be able to identify operational issues and concerns within the different departments and teams
* Experience with Business Intelligence (Tableau, Power BI)

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.