Service Desk Analyst Contract

  • Job ref:


  • Location:

    London, England

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Elisangela Borsatto Berte

  • Email:

  • Published:

    over 1 year ago

  • Duration:

    3 months

  • Start date:


Service Desk Analyst

The JM Group is working with a large global investor client who is looking for a Service Desk Analyst to respond to user issues or requests relating to IT equipment, applications or services. You will provide 1st/2nd line technical support and user administration to staff based in the London, New York and Hong Kong offices.
3 months contract - London Office - initially remote - up to £200 p/d
Candidate will need to work US hours for most of it - 2pm start, 10.30pm finish.

Experience required:

*Experience working on Ticketing Management, Incident/Problem Management, Application support, Communications support, User Administration, Device Set Up/Management, support team documentation,
*Experience working as a Service Desk Analyst
*ITIL Foundation certification is an advantage
*Prior experience of Financial Services, Private Equity and/or Asset Management
*Technical background highly proficient in supporting or using many of the following:
oHardware/services experience - Desktops /LaptopsiPads/ iPhonesTelephonyVideo ConferencingPrintersCopiersBasic Networking - VPN & WiFI
oSoftware - Windows 10, iOS, Office 365 - Web, Desktop & Mobile, Teams, SharePoint/OneDrive and Mimecast
oInfrastructure Applications - Intune, Microsoft Authenticator (MFA), Active Directory, SCCM, Cherwell/ServiceNow (or similar), LogMeIn Rescue, TeamViewer

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.