Service Delivery Manager

We are working with a an energy company who are looking for an IT Service Delivery Manager to create a new Service Delivery Operating model within the organisation.

It is a Remote role - £65K + excellent bonus and benefits

Experience required below:

Experience in creating new Service Delivery Operating model from scratch
Responsible for setting up and managing outsource vendors who provide 1st and 2nd line support and work with internal IT to delivery best in class service.
Ability to take management information and monitor IT KPI's
Work closely with IT Leadership Team, HR team on the development and implementation of training programmes to raise awareness of IT productivity tools.
Will work on the IT Disaster Recovery Plans.
The person will possesses solid ITIL and Project Management experience.
You will implement an ITIL based environment methodology
Demonstrable knowledge of key processes and tools for managing an operational digital service, e.g. Jira, Confluence, SeviceNow
Responsible for the operational performance of business systems and applications.
Excellent communication and stakeholder management skills.
Utility industry experience is necessary.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.