C# .NET Software Developer

The JM Group are working in partnership with an established Payments organisation who require a C# .NET Developer to join their brand new department to support the US. Candidates must have proven C#.NET and SQL development skills. The salary for this role is up to £47,000 basic salary, plus benefits and bonus.

Essential Duties and Responsibilities:
● Create customer-facing tools for the enhancement of the product
● Liaise between the development and customer facing teams on issues and product change
● Drive resolution of technical escalations including identification of root cause
● Effectively communicate with Engineering teams to update them on product needs from a client perspective
● Troubleshoot and address issues that are escalated by support or sales teams
● Analyze reported issues, production logs, and customer feedback to identify systemic improvement opportunities
● Collect, consolidate and assist in prioritizing bugs, issues and enhancement requests for the product teams
● Proactively manage complex client support issues by researching and resolving them quickly and efficiently
● Ensure that support materials including FAQs, KB articles and internal trainings are maintained and up to date to enable internal consistency and customer self-service


Knowledge, Skills & Abilities
● Degree level education, ideally in Computer Science or equivalent
● Programming experience with C#, .NET, Java, JavaScript, Node.js
● Experience with SQL - Oracle, MYSQL, MSSQL or similar technologies
● Proven record of solving complex technical problems with customers and engineering teams
● Excellent organization skills including ability to multi-task and balance multiple priorities
● Ability to communicate effectively with all levels of client teams
● Extensive knowledge in designing and developing multi-tiered software solutions

If you are interested in this role, please apply in the first instance with an up-to-date copy of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.