Business Analyst

Business Analyst - Call centre experience.

The JM Group are working with a large blue-chip client who are looking for a Business Analyst on an initial 6-month contract, based in Hertfordshire, paying up to £450 per day.

The Business Analyst will be responsible for improving the customer experience and processes.

The Business Analyst must have the following skills:

*Previous experience of improving the customer experience in a call centre/contact centre.
*5+ years' experience working as a Business Analyst.
*Experience of working on multiple projects through the full project lifecycles.
*Extensive experience delivering business requirements using MoSCoW.
*BCS/ISEB certified (Desired).
*Excellent experience working with workflow-based situations.
*Must have excellent verbal and written communication skills.
*Experience dealing with 'C' level stakeholders in a business.
*Experience communication with technical teams.

If you are an experience Business Analyst with the above skills, please respond in the first instance with an up to date copy of your CV.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.