2nd/ 3rd Line Engineer

  • Job ref:


  • Location:

    London, England

  • Sector:


  • Job type:


  • Salary:

    £38000 - £40000 per annum

  • Contact:

    Mona Noor

  • Email:

  • Published:

    over 1 year ago

  • Start date:


2nd/ 3rd Line Engineer
Permanent role paying up to £40k
You will be responsible for the following:
*Be part of the 2nd line support team using Manage engine ticketing
*Establishing and enforcing Group Policy on Active Directory in Virtual environment
*Knowledge of cloud-based environments - Google Workplace, Azure, AWS
*Assist in Networking in a Meraki network infrastructure (Firewall / Switching)
● Assist on and off-site business pitching and video conferencing using Google Meet, Microsoft Teams and Zoom
*Design and implement the organisation's security, anti-virus and back-up systems and plan
*disaster recovery contingencies to enable an efficient return of service after any unforeseen

Key Experiences/ Knowledge:
*Must have Cloud knowledge - Google, Azure, AWS
*Proven experience working with MS Office, 365, Win7/10, Windows 2012 Server
*A strong understanding of HP server, desktop and laptop hardware
*Good understanding of TCP/IP based networks and protocols, Active Directory, DNS & DHCP
*Google Workplace Admin an advantage
● Experience with Linux and Macs desirable Troubleshooting networks preferably within Meraki network environment
● Managing tickets in Managedesk and providing monthly reports

● Knowledge of uniFLOW architecture for secure print
* Solid network troubleshooting experience in a Meraki network environment
*Customer service focussed and knowing when to set expectations
Media background preferred

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.