It Support Jobs

it support jobs - April 2020

Found 26 jobs

IT support team members primarily function as the help desk within an IT operations team. They are there to provide a first response, to listen to and understand the problems faced by the user, and to use what resources they can to provide a solution.

IT support team members are expected to have a deep understanding of the systems they are providing support for but may rely on pre-written resources and work with engineers and other subject matter experts for more complicated problems. IT support workers may work in-house, providing help to other departments in an organisation, or with consumers and business clients as a key part of the customer support system.